Refund Policy

For Consumers

1. Refunds for goods and services purchased through the Platform are managed by the selling business in accordance with their own refund policy and Australian Consumer Law.

2. FUNDiMO does not determine refund eligibility. You must contact the business directly to request a refund.

3. Where a business approves a refund, FUNDiMO will facilitate the return of funds to your original payment method.

4. Refunds of payments made in AUD will be returned in AUD.

5. FUNDiMO is not liable for a business's refusal to provide a refund. Consumer rights under Australian Consumer Law apply against the selling business.

6. Processing times for refunds may vary depending on your bank and the payment method used.

For Businesses

7. Transaction fees charged on the original payment are not refunded when a refund is issued.

8. A separate transaction fee is charged for processing each refund.

9. Where you refund a customer directly (outside the Platform), the refund cannot be processed through FUNDiMO.